{"id":25398,"date":"2020-11-28T10:00:05","date_gmt":"2020-11-28T09:00:05","guid":{"rendered":"https:\/\/itbusinesspartner.fr\/?p=25398"},"modified":"2020-11-28T12:58:51","modified_gmt":"2020-11-28T11:58:51","slug":"la-dsi-vecteur-de-linnovation","status":"publish","type":"post","link":"https:\/\/itbusinesspartner.fr\/en\/la-dsi-vecteur-de-linnovation","title":{"rendered":"La DSI, vecteur de l\u2019innovation."},"content":{"rendered":"
\n\t

SCC France m\u2019a demand\u00e9 comment la DSI contribue \u00e0 l\u2019innovation inter-services ?<\/p>\n

Avec Olivier Hertu cela fait d\u00e9sormais quelques temps que nous travaillons sur des initiatives qui vont permettre \u00e0 la DSI de doucement op\u00e9rer une mutation pour se renouveler, devenir facilitateur, offrir des service contemporains et\u00a0une exp\u00e9rience aux utilisateurs (dans un 1er temps) qui efface petit \u00e0 petit les fronti\u00e8res, la fracture, entre IT et le Business.<\/p>\n

Je suis assez fan de l\u2019adage \u00ab\u00a0no Silo, no Solo, no Bozo\u00a0\u00bb. Les silos, ils existent et continueront d\u2019exister, il faut juste les rendre assez poreux pour que les flux de communications soient fluides et l\u2019\u00e9change d\u2019information organis\u00e9. Ne pas faire les choses seul, et surtout rester loin des nuisibles.<\/p>\n

Trois axes majeurs que nous avons mis en place avec Olivier Hertu<\/strong> pour r\u00e9pondre \u00e0 cette question sont \u00e0 prendre en compte, nous nous sommes concentr\u00e9 sur la relation de la DSI au Business, la mani\u00e8re dont nous d\u00e9livrons les service et alignons les fonctions corporate et enfin comment impliquer l\u2019ensemble des collaborateurs quelques soit leur poste pour collecter leurs id\u00e9es.<\/p>\n

Lancement des #BRM (Business Relationship Manager) <\/strong>\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb<\/h2>\n

La DSI voit \u00e9merger une nouvelle fonction cl\u00e9, le Business Relationship Manager.<\/p>\n

Le BRM \u00e9tablit les liens indispensables aux niveaux strat\u00e9giques et tactiques, entre l’entreprise et ses multiples organes internes (m\u00e9tier ou fonctions support). Il garantit que les services fournis satisferont les exigences du business et traduis les besoins m\u00e9tier dans un sens, vulgarise les projets techniques dans l’autre et permet de fluidifier les \u00e9changes et devient ainsi acc\u00e9l\u00e9rateur des projets, des ambitions, et contribue \u00e0 doucement effacer les fronti\u00e8res entre IT et Business.<\/strong><\/p>\n

Agissant comme point de contact et business analyst des BU & corporates services, r\u00e9elle interface avec les \u00e9quipes DSI, cela permet une centralisation de l\u2019information, des demandes, des projets avec une r\u00e9ponse adapt\u00e9e et une gestion fine des ressources. Les m\u00e9tiers y trouvent aussi un interlocuteur unique qui comprends parfaitement leurs enjeux et les accompagnent au quotidien.<\/p>\n

La mutation en partenaire de confiance est lanc\u00e9e<\/strong>.<\/p>\n

Nous souhaitons faire de la DSI un r\u00e9el levier strat\u00e9gique de la performance au sein de SCC et de sa chaine de valeur.<\/p>\n

Orientation Service <\/strong>\ud83e\uddde\u200d\u2642<\/h2>\n

Faire doucement \u00e9voluer la structure organisationnelle et les processus de la DSI pour se mettre dans un mode de strat\u00e9gie\/construction\/transition et op\u00e9ration des services et s\u2019axer sur le delivery de service \u00e0 forte valeur (#ITIL \/ #VeriSM \/ #SIAM).<\/p>\n

Cr\u00e9ation de services contemporains avec comme objectif unique la valeur business et l\u2019exp\u00e9rience clients\/users.<\/p>\n

Pour finir, nous initions une d\u00e9marche d’Enterprise Service Management #ESM<\/strong> afin de capitaliser sur la maturit\u00e9 de la DSI et de ses m\u00e9thodes de delivery afin de permettre aux autres fonctions corporate d’offrir des services transverses et coh\u00e9rents. S’appuyer sur un socle SOBS Support Operating Business System.<\/strong><\/p>\n

Le \u00ab\u00a0S\u00a0\u00bb de DSI est d\u00e9sormais Services.<\/strong><\/p>\n

Open Innovation <\/strong>\ud83e\udd84<\/h2>\n

Nous lan\u00e7ons une plateforme d’open innovation, collecte et r\u00e9alisation de projets d\u00e9di\u00e9s innovation pour l\u2019ensemble des services SCC, une d\u00e9marche de foisonnement d\u2019id\u00e9es et de r\u00e9alisation de projets ambitieux ouverte \u00e0 tous qui se veux inclusive et encourage la cr\u00e9ativit\u00e9 de nos collaborateurs.<\/p>\n

Non limitante, la plateforme va nous permettre de lancer des challenges auxquels les collaborateurs SCC vont pouvoir participer avec 4 ‘niveaux’ de challenges: Brainwriting \/ Ideation \/ Creative Problem Solving \/ Business Disruption<\/strong> allant de simples id\u00e9es \u00e0 la refonte compl\u00e8te d’une ligne business par exemple.<\/p>\n

Nous nous sommes inspir\u00e9s de framework d\u00e9di\u00e9s tels que ISMA360, Business Model Canvas, Design Thinking, PAPSA niveau 1 et 2<\/strong> qui seront combin\u00e9s pour renforcer notre d\u00e9marche.<\/p>\n

Le \u00ab\u00a0i\u00a0\u00bb de DSI est d\u00e9sormais Innovation<\/strong> afin de Collecter \/ Incuber \/ D\u00e9livrer<\/strong> des services toujours plus innovants.<\/p>\n

Fusion <\/strong>\ud83c\udf1f\u2728\u26a1\ud83d\udcab = la DSI Moderne<\/strong><\/h2>\n

Ces trois axes (parmi de nombreux autres)<\/em> participent \u00e0 repositionner la DSI en interne comme un r\u00e9el partenaire de confiance et un acc\u00e9l\u00e9rateur de projets innovants \u00e0 forte connotation digitale\/technologique.<\/p>\n

La DSI se transforme donc naturellement en Digital Services & Innovation<\/strong>, r\u00e9elle IT Business Partner<\/strong> capable de construire et op\u00e9rer des services IT contemporains, innovants \u00e0 forte valeur \u00e0 destination du business se reposant sur des m\u00e9thodologies \u00e9prouv\u00e9es \ud83d\udcaa\ud83c\udffc<\/p>\n

La DSI r\u00e9ussie doucement sa mutation <\/strong>et contribue \u00e0 la performance globale de l’organisation \ud83e\udd18\ud83c\udffb<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Il faut confier la responsabilit\u00e9 de l’exp\u00e9rience. C’est l’ultime couche \u00e0 maitriser pour offrir une exp\u00e9rience unifi\u00e9e, avec le plus de valeur, qui touche aux \u00e9motions et qui sera diff\u00e9renciante. C’est une constante qui touche \u00e0 l’humain, ind\u00e9pendamment de la fonction (employ\u00e9, client, autre) de celui qui l’exp\u00e9rimente.<\/p>","protected":false},"author":2,"featured_media":25396,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[151],"tags":[164,163,166,162,157,153,155,154,159,165,158,156,161,160],"class_list":["post-25398","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-partnering","tag-brm","tag-businessvalue","tag-delivery","tag-digital","tag-esm","tag-framework","tag-innovation","tag-itbusinesspartner","tag-itil","tag-openinnovation","tag-servicemanagement","tag-services","tag-siam","tag-verism"],"yoast_head":"\nLa DSI, vecteur de l\u2019innovation. - IT Business Partner - The digital business enabler you need<\/title>\n<meta name=\"description\" content=\"Mutation de la DSI pour r\u00e9pondre aux enjeux d'une organisation moderne. 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